Lunara Beauty
You may request the return or exchange of any product if the product received is:
To submit a product return or exchange, you must contact LunaraBeauty customer service within 2 days from the time the product is received, including photo or video evidence that shows an error/damage to the product sent by LunaraBeauty. You can wait for a response from our team to know if your return request is approved. If approved, our customer service will provide a product return form that you can fill out with accurate information.
After filling out the form, you can send the product to be exchanged or returned to us by attaching the product return form. Without this form, we will not accept product returns or exchanges. Return of this product can be done no later than 2 days after filling out the product return form.
If we have received the returned product and it passes the check by the LunaraBeauty Quality Control team, we will immediately send a replacement product or process a refund to the customer.
You can choose COD (Cash On Delivery) as the payment method when shipping the product you would like to exchange or return. In this way, the cost of returning products and shipping replacement products from us is entirely covered by Lunara Beauty.
The complaint process takes a maximum of 7 business days.
If you need any further information, please contact our Customer Service via WhatsApp at +62-817-455-600 or email at info@lunarabeauty.com.
